Scaled Customer Success Manager

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: November 13, 2024

Job Description:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).About The Role:

• Manage a large portfolio of customers in AMER.
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
• Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
• Work cross functionally with sales partners to ensure strong adoption of Notion.
• Serve as our in-house product ambassador to up-level our customers' workflows and help them get the most return of investment from Notion.
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
• Proactively identify customers who aren't maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
• Inform and influence our overall growth strategy.What You'll Achieve:
  • Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife !
  • Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions.
  • Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.Skills You'll Need to Bring:
    • 3+ years experience at a fast growing software company
    • You have a track record of success in your current Customer Success or Account Management role
    • Experience of managing a large volume of accounts
    • Strong intrinsic motivation to be a top performer and contribute to a team
    • You have a growth mindset and thrive in the building stage of a nascent team
    • You're motivated by seeing others succeed and grow when you partner with them
    • You're highly adaptable, easily acclimating to a rapidly changing business and industry
    • You love getting to know new people and helping them solve their business problemsNice to Haves:
      • You've built Customer Success playbooks or processes
      • You have experience in scaled program management, or building campaigns in Outreach
      • You have experience using Notion
      • You are curious about data and insights, and have used Salesforce and Gainsight before
      • You've been a first or early hire at a fast growing start up before
      • You've got strong technical chopsAbout Us:We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated hourly rate for this role is $40.77 - $50.77 per hour with a $21,200 - $26,400 variable target, calculated to an OTE (On-Target Earnings) range of $106,000 - $132,000 per year.#LI-OnsiteBy clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion'sGlobal Recruiting Privacy Policy . Apply for this job*indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are the pronouns that you would like our team to use when addressing you? Select... Are you based in the San Francisco Bay Area and are able to come into our SF office on Mondays, Tuesdays, and Thursdays? * Select... Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). Notion reserves the right to adjust these requirements, and wants to ensure that you understand that we prioritize your presence for the magic of in person collaboration. Notion will consider requests for accommodation to this policy, and, upon request, will work with employees to explore a reasonable accommodation for physical or mental disabilities or other reasons recognized by applicable law.Please confirm that you have read and understand Notion's in office requirements and policy. * Select... Will you now or in the future require Notion to sponsor an immigration case in order to employ you? * Select... If you'll require Notion to commence, i.e., "sponsor," an immigration or work permit case in order to employ you, either now or at some point in the near future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship. LinkedIn Profile How did you hear about this opportunity? (select all that apply) Select... Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Notion's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
        Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
        • Alcohol or other substance use disorder (not currently using drugs illegally)
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
        • Blind or low vision
        • Cancer (past or present)
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or serious difficulty hearing
        • Diabetes
        • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
        • Epilepsy or other seizure disorder
        • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
        • Intellectual or developmental disability
        • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
        • Missing limbs or partially missing limbs
        • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
        • Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
        • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
        • Partial or complete paralysis (any cause)
        • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
        • Short stature (dwarfism)
        • Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
          #J-18808-Ljbffr

Keywords: Tbwa Chiat/Day Inc, North Highlands , Scaled Customer Success Manager, Executive , San Francisco, California