Senior Director of Contact Center Operations
Company: VirtualVocations
Location: Sunnyvale
Posted on: November 14, 2024
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Job Description:
A company is looking for a Senior Director, Contact Center
Operations.
Key Responsibilities
Define and direct contact center policies, objectives, and
operations
Analyze operations and develop performance criteria to monitor
contact center effectiveness
Oversee budget development and hiring strategies aligned with
operational goals
Required Qualifications
Bachelor's degree required
10+ years of related experience, including management
experience
5+ years of management experience preferred
PMP certification preferred
Agile training certification preferred
Keywords: VirtualVocations, North Highlands , Senior Director of Contact Center Operations, Executive , Sunnyvale, California
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