Omnichannel Customer Experience Manager
Company: VirtualVocations
Location: Concord
Posted on: November 16, 2024
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Job Description:
A company is looking for an Omnichannel Customer Experience &
Innovation, Senior Manager.
Key Responsibilities
Oversee multichannel marketing efforts and brand management for
patient support programs
Manage project coordination and vendor evaluation processes to
enhance patient access solutions
Analyze customer journeys and implement strategies to improve
customer experience across channels
Required Qualifications
Doctorate degree with 2 years or Master's degree with 4 years or
Bachelor's degree with 6 years of relevant experience
Strong understanding of the pharmaceutical industry, particularly
US Patient Services
Proficiency in digital marketing and content strategy
Experience in developing customer engagement strategies aligned
with business objectives
Strong project management skills in a complex, matrixed
environment
Keywords: VirtualVocations, North Highlands , Omnichannel Customer Experience Manager, Executive , Concord, California
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