Fraud & Risk Operations Manager, Trust & Safety Operations San Francisco, CA

Company: Scale AI, Inc.
Location: San Francisco
Posted on: November 17, 2024

Job Description:

Fraud & Risk Operations Manager, Trust & SafetyScale is at the forefront of Generative AI and the development of AI applications. Accelerating the adoption of AI necessitates that models are trusted and safe, and ensuring that the workforce building those models is supported. We're seeking a highly motivated and experienced program manager to build out critical functions of our Trust & Safety team.We are growing operations rapidly, onboarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome. You will be part of a highly motivated team of operators and collaborators who will ensure Trust and Safety of all of Scale's platforms and contributors.The blend of statistical modeling, emerging trend analysis, technical collaboration, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.You will:

• Be at the forefront of fraud detection, understanding emerging risks and developing mitigation strategies.
• Analyze fraud vectors and develop detection & prevention models that allow us to better identify bad actors on our platform and to mitigate future fraud.
• Collaborate with partners in engineering and product teams to build advanced systems to fight abuse.
• Establish and evolve appropriate metrics to track detection and model quality.
• Lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market) to refine and evolve our fraud fighting mechanisms.Ideally you'd have:
  • 3+ years as a data analyst/in statistical modeling.
  • Industry experience in risk management, trust & safety, and/or fraud.
  • Experience in Fraud & Abuse fighting (e.g., analyzing emerging risk vectors, signal modeling, fraud detection, policy enforcement).
  • Experience solving problems across multiple functions and stakeholders.
  • Experience in the operationalization and/or development of scalable solutions and structure within a complex environment.
  • Strong analytical skills, preferably with experience in using data analysis tools or software.
  • Capability of interpreting complex data, identifying trends, and making data-driven decisions.
  • Experience working with technical teams in implementing solutions that can scale to address Trust & Safety issues.Nice to haves:
    • 5+ years of professional experience in abuse fighting roles focusing on risk detection & fraud.
    • Experience developing and delivering information to technical audiences.Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.The base salary range for this full-time position in the location of San Francisco is: $160,000 - $192,000 USD.PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.About Us:At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace.
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Keywords: Scale AI, Inc., North Highlands , Fraud & Risk Operations Manager, Trust & Safety Operations San Francisco, CA, Executive , San Francisco, California