Operations Lead

Location: Mountain View
Posted on: November 18, 2024

Job Description:

Adecco is currently assisting the largest leading internet search company in their search for an experienced Operations Lead. This position is a long-term temporary job opportunity, up to 1 year. The Operations Manager will manage fulfillment leads, warehouse leads, hub leads, field operations leads and dispatch leads that run the operation on two shifts each day. The day-to-day operations include a team of store operators, store leads, store trainers, field operations, hub operations, and courier operations. The goal is to achieve or exceed daily metrics and promote high job satisfaction with all operations employees by keeping the job fun and interesting in creative ways. The Operations Manager will build and analyze data to improve the current process and create new processes as our program grows.

Responsibilities for Operations Lead include but are not limited to the following:

- Owns the success of the daily operation for store operations, hub operations, field operations, and courier operations.

- Manages the flow of all operations through the day to achieve or exceed daily metrics for the customer¿s 100% satisfaction.

- Leads, trains and motivates a team of leads and operators to execute all operations.

- Manages SLA performance through metrics and develops operational improvements to optimize store/hub/courier operations and operator efficiency.

- Conducts audits of field operations, store operations, hub operations, and courier operations to help drive improvements across all operations.

- Works closely with Store Managers/Employees, client¿s Product Management, and Engineering for ongoing product development.

- Leads, coaches, and mentors continuous improvement activities across the operation, in coordination with the core operational excellence team.

- Works with cross functional teams to troubleshoot non-technical account management issues (payments, feeds, policies).

Operations Lead candidates must meet the following requirements for consideration:

Fulfillment, Manufacturing and/or Distribution Center experience

Operations Management experience

Motivated and Creative Thinker

Demonstrated success analyzing and solving complex problems

Excellent Customer Service Skills

Bachelors Degree (technical field preferred)

Minimum of 5 years in an operations management position

Able to pass criminal background check, drug test, and MVR check

Operations Lead candidate preferred education/experience:

Lean, Six Sigma and/or other process improvement experience

Masters Degree

Bachelors of Science Degree (technical preferred)

Keywords: , North Highlands , Operations Lead, Executive , Mountain View, California