IT Support Specialist II
Company: Pacific Clinics, Inc.
Location: Los Gatos
Posted on: October 29, 2024
Job Description:
The initial compensation for this position ranges from $29.90 to
$36.77 an hour.Salary is dependent on commensurate experience above
the minimum qualifications for the role and internal equity
considerations.The salary may also vary if you reside in a
different location than the location posted.Benefits We Offer
- Benefits eligibility starts on day ONE!
- We Offer Comprehensive Medical, Dental & Vision benefits,
Voluntary Life Insurance, Flex Spending, Health Savings Account,
EAP, and more!
- Employer Paid Long-Term Disability & Basic Life Insurance
- 401K Employer Match up to 3.5%
- Competitive Time Off Plans (may vary by employment status)
- Employee engagement and advocacy opportunities to advance our
justice, equity, diversity, and inclusion agenda across our Agency
and throughout the communities we serve.JOB SUMMARYScheduled Hours
per Day: Monday-Friday from 8am to 4pm.Works within the vision,
mission and philosophy of the agency. Provides daily support of
desktop/laptop computers and agency cell phones in the agency.
Works with helpdesk and network administration teams to resolve
computer desktop/laptop issues, complete computer deployments,
installations, and maintain computer and agency cell phone
equipment.RESPONSIBILITIES AND DUTIES
- Provides internal desktop/laptop support by troubleshooting;
resolves software and hardware issues.
- Provides support and installation of client applications on
agency computers and cell phones.
- Coordinates with other IT areas to resolve problems as
necessary.
- Performs installation, upgrade and configuration of
desktop/laptop systems and agency cell phones.
- Assembles and disassembles computer stations and peripheral
equipment when necessary.
- Provide guidance to users and other team members in a patient,
kind manner.
- Tracks progress of work orders in agency ticketing system.
- Identifying causes of operational issues and process
inefficiencies. Escalate support ticket to tier II support.
- Performs other related responsibilities, as assigned, to
support specific department/business needs.JOB SPECIFIC
COMPETENCIES
- Computer Operations
- Encourages Customer Focus
- Learning On The Fly
- Process/Organizational Management
- Collaborates with other Team MembersQUALIFICATIONSTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform essential job
functions.MINIMUM EDUCATION AND/OR EXPERIENCE
- High School diploma or GED required.
- Minimum one (1) year of experience supporting Microsoft Windows
hardware and software in a networked domain environment.
- Minimum one (1) year of experience of troubleshooting in a
multi-user environment.
- Minimum one (1) year of experience in PC repair,
troubleshooting, deployment and liquidation.
- Experience in the following technologies:
- Current Microsoft Windows workstation operating systems.
- Microsoft Office applications.
- Desktop networking.Equal Opportunity EmployerWe will consider
for employment qualified Applicants with Criminal Histories in a
manner consistent with ordinance 184652 Sec.189.04 (a) and San
Francisco Police Code, Article 49. Section 4905.
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Keywords: Pacific Clinics, Inc., North Highlands , IT Support Specialist II, Other , Los Gatos, California
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