Complex Customer Care Representative - Concord, CA

Company: Optum
Location: Concord
Posted on: October 30, 2024

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am --- 4:30 pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5003 COMMERCIAL CIRCLE CONCORD, CA We offer 2 weeks of training. The hours during training will be 8:00 am to 4:30 pm PST, Monday - Friday Primary Responsibilities: Answers questions after patient billing is completed Talk to patients and explains billing questions Understands how the billing process takes place Takes insurance and applies in system and bills. Add/delete insurance on patient---s files. Set up payment plans and take payments. You---ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED Must be 18 years of age or older 1 years of healthcare customer service experience 1 years of healthcare billing and/or collections experience Experience with EPIC Ability to work Monday --- Friday, 8:00 AM - 4:30 PM PST our office is located at 5003 COMMERCIAL CIRCLE CONCORD, CA Preferred Qualifications: Experience with NICE Hospital customer service experience Physician customer service group experience. Experience with health plan terminology California, Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you---ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone---of every race, gender, sexuality, age, location, and income---deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes --- an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED s-p-m1 By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer---s data processor SonicJobs. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

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