Associate Researcher, Product Reserch & Insights

Company: FlexOS Global Pte. Ltd.
Location: San Francisco
Posted on: November 15, 2024

Job Description:

Associate Researcher, Product Research & Insights
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Job Category: User Experience
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.
Slack is hiring an Associate User Researcher to help us make people's working lives simpler, more pleasant and more productive. We're looking for early career user researchers to work across our product organization. The Research & Analytics team aims to improve the product experience and maintain a customer-centered culture at Slack through practical and impactful research on how people use Slack and what their needs are.
What you will be doing:

• Gather and prioritize key research questions from product, design, engineering, and marketing partners.
  
• Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle.
  
• Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders.
  
• Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities.
  
• Partner closely with Researchers and Data Scientists in other product areas to ensure a consistent and always-evolving view of the user experience.
  
• Act as an internal evangelist for our customers, our users and product research as a discipline.
  
  What you should have:
  
  
• An undergraduate or graduate degree in Psychology, Human Computer Interaction, or related field or similar work experience.
  
• An understanding of and ability to implement basic qualitative research design best practices.
  
• An understanding of and ability to conduct qualitative or quantitative data analysis.
  
• Strong collaboration and communication skills.
  
• Strong storytelling skills and an ability to frame insights into compelling narratives.
  
• Familiarity with developing or using frameworks to align cross-functional teams.
  
• Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it.
  
  Accommodations
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  Posting Statement
  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
  Salesforce welcomes all.
  Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
  For California-based roles, the base salary hiring range for this position is $125,460 to $125,460. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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Keywords: FlexOS Global Pte. Ltd., North Highlands , Associate Researcher, Product Reserch & Insights, Other , San Francisco, California